Buying, bookings, returns and privacy

Availability

Items marked “available now” are held or controlled by CQ Music Co. Brokered items are marked “subject to seller confirmation”. New products are not displayed as available until an authorised supplier feed or direct confirmation supports that claim.

Condition

Second-hand items may show normal wear. Each public listing will describe known faults, repairs, modifications and included accessories. Inspection notes do not exclude rights that apply under Australian Consumer Law.

Orders, payment and fulfilment

CQ Music Co.-owned items with a live “Buy securely” button can be purchased immediately through Stripe. The payment link closes after the item is sold. Collection is arranged in Rockhampton, or shipping and its cost are confirmed directly with the buyer. Requests, reservations, brokered items and supplier orders are not completed sales until CQ Music Co. confirms availability, fulfilment and the final total and payment succeeds. CQ Music Co. remains responsible for sales it accepts as seller and for applicable consumer guarantees.

Hire referrals

PA enquiries are quote requests only. Any third-party hire provider, referral arrangement, fees, bond, identification requirements, loss or damage obligations, cancellation rules and equipment-return terms will be disclosed before the customer books or pays. Customer details will not be sent to another business without approval.

Band bookings

Band enquiries are not bookings. An act is listed only after the performer or authorised agent approves the public information, pricing basis and representation arrangement. Availability, performance requirements, travel, production, cancellation, payment distribution and the complete customer price—including the CQ Music Co. booking margin—will be confirmed in writing before acceptance. CQ Music Co. will follow the Queensland requirements applying to private employment agents and performers before representation begins.

Returns and consumer guarantees

CQ Music Co. will provide remedies required by Australian Consumer Law. A supplier, marketplace or fulfilment partner cannot be used to remove those rights. Change-of-mind returns are not offered for second-hand goods unless stated in the listing, but this does not limit rights or remedies that cannot legally be excluded.

Privacy and customer records

CQ Music Co. collects only the contact, location, organisation, enquiry, order and service information reasonably needed to answer requests, prepare quotes, manage payments, arrange fulfilment and maintain customer service records. Website contacts are combined into a private customer profile and dated interaction history so the same customer does not need to repeat information.

Operational contact permission is not marketing permission. Promotional updates are sent only where a person has expressly selected membership or supporter updates. Consent can be withdrawn at any time. Payment-card details are handled by Stripe and are not stored in the CQ Music Co. customer database.

Customer information is not published, sold or disclosed to another business without a stated purpose and appropriate permission, except where required by law. A customer may ask to access, correct or delete information that CQ Music Co. is not required to retain by using the contact form or emailing sales@coremusiccq.com.au.